Frequently asked questions

Frequently asked questions

  • I just received a GiftYa for the first time, how do I use it?
    Click on the link in the text message you received and follow the instructions to connect your Visa, Mastercard or debit card.* The next time you use your connected card to make a purchase at the selected merchant, your account is automatically credited the gift amount you spend until the GiftYa is used in full. Please allow 1-3 business days for the credit to appear in your transaction history. *Can also be used like an eGift card.
  • What if I spend more than the GiftYa amount?
    No problem! The GiftYa amount will be credited in full, and your connected card will be billed for the additional amount.
  • Does GiftYa keep my bank account or credit card information on file?
    No. GiftYa works with a company named Plaid to connect your bank account information. Plaid has partnerships with most major financial institutions and powers popular apps such as Venmo. GiftYa does not receive or store your bank credentials or debit card number. We simply connect to Plaid to watch for the transaction at the merchant you received a GiftYa for so your account can be credited. We also partner with Visa & Mastercard to do transaction monitoring. For merchants we are working with directly, the recipient connects by entering in their Visa or Mastercard 16-digit number, and when doing so, we only receive the transaction of the merchant the gift was for from Visa or Mastercard in order to credit your account.
  • How can I view the balances on my active GiftYas?
    Simply log in to the GiftYa website or app, and go to the “My Account” section. Click on “My GiftYas” to view all your GiftYas and the remaining balances. You can also contact Customer Support at (855) 534-5222 and we’ll be happy to look up your GiftYa balance.
  • What happens if I do not use my GiftYa in full?
    There is no expiration date on a GiftYa.
  • How do I create a GiftYa account?
    To use GiftYa, you must be in the United States, and have a mobile device capable of accepting SMS messaging. You can create a GiftYa account right here at GiftYa.com, or you can download our app from the App Store or Play Store depending on your device, and create your profile.
  • How do I view my purchased and received GiftYas?
    Log in the "My Account" section of the GiftYa app or website where you can easily view, track and manage all your GiftYas.
  • Why can’t I create my GiftYa account?
    Please contact Customer Support online or call (855) 534-5222 and we’ll be happy to resolve this issue.
  • How can I check my GiftYa balance?
    Simply log in to the GiftYa website or app, and go to the “My Account” section. Click on “My GiftYas” to view all your GiftYas and the remaining balances. You can also contact Customer Support at (855) 534-5222 and we’ll be happy to look up your GiftYa balance.
  • How do I edit my text message notification settings?
    GiftYa will notify you via text message when your gift is delivered. (1 message per gift) At any time, you may opt out of text messages by unchecking the box or by replying with STOP. Text HELP for support. Message and data rates may apply.
  • How can I purchase multiple GiftYas for my employees or customers?
    Click on the "Corporate" section in the main menu and create an account.  Once your account is reviewed and approved, you will have access to our Corporate Portal to place an order.
  • What happens to unclaimed GiftYas?
    You will have the option to select an expiration date and the amount of returned funds that you wish to receive if the GiftYa is not used.  From our Corporate Portal, you can track which recipients have claimed their GiftYas. Interested in bulk GiftYa orders? Give our corporate partnerships team a call at (855) 534-5222.
  • Why have I not received a credit for my purchase yet?
    Make sure the Visa, Mastercard or debit card connected to your GiftYa is active. If your card has expired, the credit will not be released. After you make a purchase, please allow 3-5 business days for the GiftYa credit balance to appear on your transaction history. A bank or credit union transaction usually takes 3-5 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers may take longer to complete if over a weekend or holiday.
  • Why did the crediting transaction fail?
    Sometimes transactions from a bank or credit union can fail. Here are a few reasons why a transaction can fail:

    Frozen account. A bank or credit union account has been frozen.

    Other reasons. A bank or credit union rejects the transaction for some other reason.

    If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction cannot be processed.
  • Why can’t I create a GiftYa account?
    Make sure you have a valid Visa, Mastercard or debit card when registering for your GiftYa account as well as an active card (valid expiration date). If you still cannot open your GiftYa account, contact Customer Support online or call (855) 534-5222 and we’ll be happy to resolve this issue.
  • What is a GiftYa?
    GiftYa has reinvented gifting by helping you give intentional gifts and experiences in the moment. Use the GiftYa app or website to choose almost any merchant in the U.S., select a gift amount and text a personalized gift in seconds. The recipient simply connects the GiftYa to their Visa, Mastercard or debit card.* The next time they use their connected card to make a purchase at the selected merchant, their account is automatically credited the gift amount they spend until the GiftYa is used in full. *Can also be used like an eGift card.
  • Is a GiftYa the same thing as a gift card?
    Connecting a GiftYa to your Visa, Mastercard or debit card lets you automatically get credited the gift amount when you make a purchase - there’s nothing else to remember! We also offer other options like using your gift as an eGift just like you would use a plastic gift card.
  • Where can I use GiftYa?
    Send or receive a GiftYa to almost any merchant in the U.S. From major department stores and restaurants to your local coffee shop or boutique, GiftYa helps you give meaningful, personalized gifts and experiences. View a full list of our merchants.
  • How much does it cost to use GiftYa?
    It is 100% free to sign up for GiftYa, receive a GiftYa, and use a GiftYa. Processing charges are only incurred if you buy a GiftYa or if you choose certain options when exchanging your GiftYa.
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How do I send a GiftYa? Use the GiftYa website or mobile app to buy a GiftYa by entering the recipient's mobile phone number. It only takes minutes to choose a merchant, select an amount, personalize the GiftYa, and decide when you want the recipient to receive the GiftYa. How can I personalize the GiftYa? Every GiftYa includes the ability the upload a photo or video, choose from a variety of fun wrappers, write a custom message, and select the exact date you would like the GiftYa to be delivered. Can I cancel a GiftYa I purchased? Yes. If the GiftYa you purchased was not used you may request to cancel your order and receive a refund by contacting us at (855) 534-5222. I sent a GiftYa to the wrong phone number, what do I do? Please contact <a href="https://www.giftya.com/customer-service">Customer Support online</a> or call (855) 534-5222 and we’ll be happy to resolve this issue. Is there a limit to my GiftYa purchases? When buying a GiftYa, the value must be between $10-$100. Please note: these limits may change from time to time at our discretion. How can I see my purchase history? Simply log in to the GiftYa website and go to the “My Account” section. Click on “Order History” to view all sent GiftYas. When will my GiftYa be delivered? Your GiftYa is delivered on the “Delivery Date” you selected when the GiftYa was purchased. I just received a GiftYa for the first time, how do I use it? Click on the link in the text message you received and follow the instructions to connect your Visa, Mastercard or debit card.* The next time you use your connected card to make a purchase at the selected merchant, your account is automatically credited the gift amount you spend until the GiftYa is used in full. Please allow 1-3 business days for the credit to appear in your transaction history. *Can also be used like an eGift card. What if I spend more than the GiftYa amount? No problem! The GiftYa amount will be credited in full, and your connected card will be billed for the additional amount. Does GiftYa keep my bank account or credit card information on file? No. GiftYa works with a company named Plaid to connect your bank account information. Plaid has partnerships with most major financial institutions and powers popular apps such as Venmo. GiftYa does not receive or store your bank credentials or debit card number. We simply connect to Plaid to watch for the transaction at the merchant you received a GiftYa for so your account can be credited. We also partner with Visa & Mastercard to do transaction monitoring. For merchants we are working with directly, the recipient connects by entering in their Visa or Mastercard 16-digit number, and when doing so, we only receive the transaction of the merchant the gift was for from Visa or Mastercard in order to credit your account. How can I view the balances on my active GiftYas? Simply log in to the GiftYa website or app, and go to the “My Account” section. Click on “My GiftYas” to view all your GiftYas and the remaining balances. You can also contact Customer Support at (855) 534-5222 and we’ll be happy to look up your GiftYa balance. What happens if I do not use my GiftYa in full? There is no expiration date on a GiftYa. Where can I find the GiftYa app? GiftYa is a free app available on the App Store and Google Play (not currently available for iPad): <a href="https://www.giftya.com/download-app">download the GiftYa app.</a> Does the GiftYa app store my personal information? The only information the GiftYa app stores is your registration information (name, mobile number and email address). How do I create a GiftYa account? To use GiftYa, you must be in the United States, and have a mobile device capable of accepting SMS messaging. You can create a GiftYa account right here at GiftYa.com, or you can download our app from the App Store or Play Store depending on your device, and create your profile. How do I view my purchased and received GiftYas? Log in the "My Account" section of the GiftYa app or website where you can easily view, track and manage all your GiftYas. Why can’t I create my GiftYa account? Please contact <a href="https://www.giftya.com/customer-service">Customer Support online</a> or call (855) 534-5222 and we’ll be happy to resolve this issue. How can I check my GiftYa balance? Simply log in to the GiftYa website or app, and go to the “My Account” section. Click on “My GiftYas” to view all your GiftYas and the remaining balances. You can also contact Customer Support at (855) 534-5222 and we’ll be happy to look up your GiftYa balance. How do I edit my text message notification settings? GiftYa will notify you via text message when your gift is delivered. (1 message per gift) At any time, you may opt out of text messages by unchecking the box or by replying with STOP. Text HELP for support. Message and data rates may apply. How can I purchase multiple GiftYas for my employees or customers? Click on the "Corporate" section in the main menu and create an account.  Once your account is reviewed and approved, you will have access to our Corporate Portal to place an order. What happens to unclaimed GiftYas? You will have the option to select an expiration date and the amount of returned funds that you wish to receive if the GiftYa is not used.  From our Corporate Portal, you can track which recipients have claimed their GiftYas. Interested in bulk GiftYa orders? Give our corporate partnerships team a call at (855) 534-5222. Why have I not received a credit for my purchase yet? Make sure the Visa, Mastercard or debit card connected to your GiftYa is active. If your card has expired, the credit will not be released. After you make a purchase, please allow 3-5 business days for the GiftYa credit balance to appear on your transaction history. A bank or credit union transaction usually takes 3-5 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers may take longer to complete if over a weekend or holiday. Why did the crediting transaction fail? Sometimes transactions from a bank or credit union can fail. Here are a few reasons why a transaction can fail: <p>Frozen account. A bank or credit union account has been frozen.</p> <p>Other reasons. A bank or credit union rejects the transaction for some other reason.</p> If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction cannot be processed. Why can’t I create a GiftYa account? Make sure you have a valid Visa, Mastercard or debit card when registering for your GiftYa account as well as an active card (valid expiration date). If you still cannot open your GiftYa account, contact <a href=/customer-service>Customer Support online </a> or call (855) 534-5222 and we’ll be happy to resolve this issue. What is a GiftYa? GiftYa has reinvented gifting by helping you give intentional gifts and experiences in the moment. Use the GiftYa app or website to choose almost any merchant in the U.S., select a gift amount and text a personalized gift in seconds. The recipient simply connects the GiftYa to their Visa, Mastercard or debit card.* The next time they use their connected card to make a purchase at the selected merchant, their account is automatically credited the gift amount they spend until the GiftYa is used in full. *Can also be used like an eGift card. Is a GiftYa the same thing as a gift card? Connecting a GiftYa to your Visa, Mastercard or debit card lets you automatically get credited the gift amount when you make a purchase - there’s nothing else to remember! We also offer other options like using your gift as an eGift just like you would use a plastic gift card. Where can I use GiftYa? Send or receive a GiftYa to almost any merchant in the U.S. From major department stores and restaurants to your local coffee shop or boutique, GiftYa helps you give meaningful, personalized gifts and experiences. <a href=/buy>View a full list of our merchants.</a> How much does it cost to use GiftYa? It is 100% free to sign up for GiftYa, receive a GiftYa, and use a GiftYa. <a href=/fee-schedule>Processing charges</a> are only incurred if you buy a GiftYa or if you choose certain options when exchanging your GiftYa.