how can we help you?

common questions

  • How do I buy a GiftYa?
    Use the GiftYa website or mobile app to buy a GiftYa by entering the recipient's mobile phone number. It only takes minutes to choose a merchant, select an amount, personalize the GiftYa, and decide when you want the recipient to receive the GiftYa.
  • Are there fees for buying a GiftYa?

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  • How can I check my GiftYa balance?

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  • Why isn't my GiftYa working?

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  • Why can't I create my GiftYa account?

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  • Can I cancel my order?

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  • I just received a GiftYa for the first time, how do I redeem it?
    Click on the link in the text message you received and follow the instructions to link the debit card associated with your bank account. The next time you use your debit card at the specified merchant, you will receive a credit on your card for the amount you spent until your GiftYa amount is used in full. Please allow 1-5 business days for the credit to appear in your transaction history.
  • What if I spend more than the GiftYa amount?
    No problem! The GiftYa amount will be credited in full, and your linked card will be billed for the additional amount.
  • Does GiftYa keep my bank account information on file?
    No. GiftYa works with a company named Plaid to connect your bank account information. Plaid has partnerships with most major financial institutions and powers popular apps such as Venmo. GiftYa does not receive or store your bank credentials or debit card number. We simply connect to Plaid to watch for the transaction at the merchant you received a GiftYa for so your account can be credited.
  • How can I view the balances on my active GiftYas?
    Simply log in to the GiftYa website or app, and go to the “My Account” section. Click on “Received GiftYas” to view all your GiftYas and the remaining balances. You can also contact Customer Support at (855) 534-5222 and we’ll be happy to look up your GiftYa balance.
  • What happens if I do not use my GiftYa in full?
    If you do not claim your GiftYa by linking it to your debit card within 6 months of receiving it, the full balance will be returned to the giver as a credit to their GiftYa account. Once you have linked your debit card, you have 6 months to use the full GiftYa amount. If there is a remaining GiftYa balance after 6 months, your debit card will be unlinked and the remaining GiftYa balance will be credited to your GiftYa account.
  • Where can I find the GiftYa app?
    GiftYa is a free app available on the App Store and Google Play (not currently available for iPad): download the GiftYa app.
  • Does the GiftYa app store my personal information?

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  • Why can't I create my GiftYa account?

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  • Can I cancel my order?

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  • How can I check my GiftYa balance?

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  • Why isn't my GiftYa working?

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  • How can I purchase multiple GiftYas for my employees or customers?
    Click on the "Corporate Bulk" section in the main menu and create an account.  Once your account is reviewed and approved, you will have access to our Corporate Portal to place an order.
  • What happens to unclaimed GiftYas?
    You will have the option to select an expiration date (up to 1 year) by which your recipients must spend the GiftYa. If the GiftYa is not claimed, all unused values less processing charges will be returned to your account for future purchases. From our Corporate Portal, you can track which recipients have claimed their GiftYas. Interested in bulk GiftYa orders? Give our corporate partnerships team a call at (855) 534-5222.

get quick answers

  • What is GiftYa?
    GiftYa has reinvented gifting by helping you give intentional gifts and experiences in the moment. Use the GiftYa app or website to choose any merchant in the United States, select a gift amount, and send personalized gifts to your loved ones. The recipient simply links the GiftYa to their debit card. The next time they shop at the merchant you chose, their debit card will be credited the amount they spend until their GiftYa amount is used in full.
  • Is a GiftYa the same thing as a gift card?
    No, a gift card can easily be lost, stolen, or forgotten. GiftYa fits seamlessly into your normal shopping routine, utilizing the debit card you already use every day. A GiftYa can never be lost, stolen or forgotten – making every gift giving experience a meaningful one.
  • Where can I use GiftYa?
    Send or receive a GiftYa to almost any merchant in the United States. From major department stores and restaurants to your local coffee shop or boutique, GiftYa helps you give personalized gifts and experiences that mean the most to your loved ones. View a full list of our merchants.
  • How much does it cost to use GiftYa?
    It is 100% free to sign up for GiftYa, receive a GiftYa, and use a GiftYa. Processing charges are only incurred if you buy a GiftYa
  • What is a GiftYa “Official Partner”?
    GiftYa’s Official Partners are merchants that have agreed to cover the entire cost of the processing charge in order to create easier and better gift giving experiences. We are working to partner with every merchant in the United States to make it free to send every single GiftYa.
  • Can I cancel a GiftYa I purchased?
    While you cannot cancel a GiftYa you purchased, if your recipient does not claim the GiftYa you sent by linking it to their debit card within 6 months of receiving it then the full balance will be returned to you as a credit to your GiftYa account. All credits exclude any processing charges, if applicable.
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or call 855-534-5222